Frequently Asked Questions | SportsFriendlyHotels

Payments

How do I know if my payment has been processed?

You will receive a confirmation email once your payment has been processed. You can also check on the platform to see if the payment has been correctly registered.

Where can I find the payment policy for my booking?

The payment policy is available in your booking confirmation and within the reservation details in your account. It contains details about payments, cancellation policies, and any extra fees.

Do I need to pay anything extra upon arrival?

Depending on the accommodation, additional costs such as tourist tax or a deposit might apply. These details are specified in your booking confirmation.

What if I have been charged an incorrect amount?

Please contact us via the website contact form and include your booking number. We will investigate the situation and provide a swift resolution.

Are meals included with my booking?

This varies by accommodation. Your booking confirmation will indicate whether breakfast, lunch, or dinner is included.

Cancellations and Changes

Can I cancel my booking?

Yes, you can cancel your booking through your account on our platform. Please note that some bookings are non-refundable depending on the accommodation’s policy.

Do I have to pay cancellation fees?

This depends on the cancellation policy of the accommodation. Some bookings allow free cancellation within a certain period, while others may incur a fee.

Can I modify my booking?

Yes, you can request changes (such as travel dates or room type) via the chat with the respective hotel in your account. The accommodation will decide if the change is possible and may charge a fee.

How can I be sure that my booking has been canceled?

You will receive a cancellation confirmation by email, and you can also check your booking status in your account.

Booking Confirmation

I have paid, but I haven’t received a confirmation email. What should I do?

First, check your spam folder. If you still haven’t received a confirmation, please contact us via the website contact form.

Can I receive my confirmation email again?

Yes, log into your account to have the confirmation resent or submit a request via our contact form.

My booking is not yet confirmed. What should I do?

Please contact us via the website contact form and include your booking number. We will assist you further.

What should I do if the accommodation cannot find my booking?

Show your booking confirmation in the chat with the respective hotel on our platform. If the issue remains unresolved, the situation can be escalated through our support team.

Booking Information and Requests

Can I request an extra service at the accommodation (e.g., breakfast, wellness, sports facilities)?

Yes, extra services can be requested exclusively via the chat with the respective hotel on our platform. The hotel will confirm availability and any associated costs.

Can I request an early check-in or late check-out?

Yes, requests for early check-in or late check-out must be made via the chat with the hotel. The hotel will determine if it is possible and if any extra fees apply.

Can I change the guest name on the booking?

Yes, you can request a name change via the chat with the hotel. The hotel will decide if this is possible.

Can I request extra beds or a baby cot?

Yes, you can request extra beds or a baby cot via the chat with the hotel. The hotel will confirm availability and any related charges.

About Sports Friendly Hotels

What is Sports Friendly Hotels?

Sports Friendly Hotels is a platform that connects sports teams, athletes, and active travelers with accommodations tailored to their needs. This includes hotels with their own sports facilities or those located near sports venues.

Does a hotel have to have sports facilities to be on your platform?

No, hotels without their own sports facilities can join as long as they are near sports fields, pools, cycling routes, or other sports amenities.

How does booking through Sports Friendly Hotels work?

You book your stay via our platform and have direct contact with the hotel through the chat feature. You will receive confirmation once the hotel accepts your booking.

How do you protect my personal data?

We use advanced security technologies and adhere to strict privacy guidelines to protect your personal data.

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